A woman recently gave us some negative feedback on on our sites. She said a coupon code didn’t work.
I reached out to her and asked her for details.
After some back and forth emails, she told me that she went to a third party site that promised her a coupon code that had not been in affect for over a year - and she was mad she had never received it.
Here’s the thing. Sometimes when someone gives us negative feedback, there’s something true about it. And other times, the negative feedback has absolutely nothing to do with us, except we provided an opportunity to hear from them.
It’s always worth listening to, but it’s helpful to remember that some of the criticism out there has more to do with a third party coupon site than anything we can control.